Full disclosure of every case we handled in 2025. Money recovered, success rates, casinos that cooperated, casinos that didn’t. Published every January, audited by an independent CPA.
| Type | Cases | Won | Avg amount |
|---|---|---|---|
| Withdrawal blocked/delayed | 247 | 78% | RM 1,840 |
| Bonus voided | 118 | 52% | RM 920 |
| Account closed, balance retained | 67 | 81% | RM 4,200 |
| KYC loop | 43 | 74% | RM 2,100 |
| Self-exclusion breach | 22 | 91% | RM 3,800 |
| Other | 15 | 60% | RM 1,500 |
These casinos resolved 80%+ of cases brought against them within 14 days, often in player’s favour. We continue to recommend them.
These casinos either ignored our case requests or refused to engage. All 7 are now on the 避免名单.
AskProGambler operates the Trust Center for free. Our funding in 2025:
| Source | Amount | % |
|---|---|---|
| Affiliate commissions (recommended casinos only) | RM 1,247,300 | 89% |
| Display advertising | RM 98,400 | 7% |
| Direct partnerships (responsible gambling NGOs) | RM 56,200 | 4% |
Note: We did not accept funding from any operator on the Avoid List, nor from any operator that refused to cooperate with our Trust Center.
The figures in this report were audited by KCG Chartered Accountants (Malacca) in January 2026. The full audit letter is available on request to any verified Malaysian player or accredited journalist. Email trust@askprogambler.com.
Previous reports: 2024 Annual Report · 2023 Annual Report · 2022 Annual Report