P AskProGambler
Trust Center · Submit your case

File your case

Tell us what happened. We’ll assess within 24 hours and tell you honestly whether we can help. Free, confidential, no account needed.

Last reviewed 9 May 2026 Author AskProGambler Trust Center Avg response 18 hours Success rate 73%
Confidential: Your case is reviewed only by our Trust Center team. We never share your details with the casino without your written consent. If we publish the resolved case, all personal details are anonymised.
We’ll respond within 24 hours
Or the website URL if you don’t know the brand name
More detail = faster assessment. 200-500 words is ideal.
Email screenshots, chat logs, transaction IDs. Don’t share passwords or full ID numbers.

We respond within 24 hours · Free · Confidential

What happens next?

  1. Within 24 hours: We email you with our initial assessment
  2. Within 5 days: We contact the casino on your behalf
  3. Within 30 days: Most cases reach resolution (avg 11 days)

Already filed?

Check your case status by emailing trust@askprogambler.com with your case ID (sent in your confirmation email).