⚠ How this list is compiled
This list aggregates publicly reported player complaints from Malaysian iGaming forums (CasinoPub, Lowyat Forum) cross-referenced with our own Trust Center cases. Every operator listed has multiple independent player complaints alleging blocked withdrawals, account closures with retained balances, or other dispute patterns.
Important: These are allegations from public forums, not court findings. Operators dispute these claims. Always conduct your own research before depositing. If you have a dispute with any casino, file with our Trust Center for free mediation.
Operators with multiple unresolved player complaints
Sources: CasinoPub forum complaints (2018–2024), Lowyat Forum thread #5247153, AskProGambler Trust Center case archive. Updated 9 May 2026.
Reason: Refused to pay RM 320,000 winnings (since Feb 2024)
JDL966 / JDLClub (jdl966.net)
Player reported on CasinoPub (2024): “Since 2nd February 2024, they refused to process my withdrawal. Today they block my account. They refused to pay me my winnings of RM 320k and always say that pending provider to approve. They also blame Playtech once that Playtech is the one holding onto it which is not true.” Multiple corroborating reports.
Source: CasinoPub blacklist submissions · Reported amount: RM 320,000 · Status: Active complaints
Reason: Account closed with RM 68,000 in winnings (M88) and RM 12,000 (Euwin)
M88 (Mansion88) & Euwin — linked operators
Player reported on CasinoPub: “Both Euwin and M88 are scam companies. First I deposited 9k and won 12k at Euwin and when I did cashout, they directly closed my account. Then I deposit a few times and bet at M88 [...] I made a 2 x 8k deposit and I won up to 50k in Sports, and they directly closed my account and rejected my withdrawal giving lame excuse like accusing me as smart punter. M88 ran away my RM68k including my last 2 deposits.”
Source: CasinoPub forum (verified independent post) · Combined reported losses: RM 80,000+ · Pattern: account closure after large wins
Reason: Voided winnings citing “abnormal bet” without evidence
Royalecity
Player reported (Chinese, translated): “Royalecity company cheats money. Initially I lost about RM 10,000, now I won back about RM 2,000+. They said my bet was abnormal, then forfeited all my winnings. This company only allows customers to lose, when they win they say abnormal bet which is unfair to me. When I asked them to provide evidence, their staff just kept copy and pasting the same response.”
Source: CasinoPub forum · Recurring pattern: post-hoc “abnormal bet” voids · Status: Multiple reports
Reason: Repeatedly blocked withdrawals after several successful ones
Asia9club
Player report: “Asia9 initially can withdraw, but after withdrawing a few times they don’t allow withdrawals anymore, then they give us a bunch of excuses.” Follow-up post: “They constantly change their URL. I checked, several other people also cannot withdraw. The boss is said to have no money and is planning to run away with the money.”
Source: CasinoPub forum (multiple corroborating posts) · Status: Domain frequently changes · Pattern: classic “exit scam” warning signs
Reason: Blocked RM 3,500 baccarat win, no contact channels
NEWTOWN Casino (via Juta8)
Player reported in capitals (CasinoPub): “THE FIRST FEW TIME I LOSE LIKE F***. UNTIL I CATCH UP SOME GOOD DECK IN BACCARAT [...] THEN I WON LIKE 3500RM, TRY WITHDRAW, BUT THEY DIDNT MAKE MY PAYOUT. [...] PLEASE DO NOT PLAY WITH THIS WEBSITE!! BIG WARNING!! THEY DON’T EVEN HAVE A LEGIT CALL NUMBER TO CONTACT.” Second player: “Juta8 website tipu, menang Great Blue RM 2k tak nak bayar, siap blok lagi id di website.”
Source: CasinoPub forum · Reported via: juta8.com domain · Status: No working customer support per complainants
Reason: Blocked RM 6,000 withdrawal citing “account under investigation”
Winningw (winningw.com)
Player on CasinoPub: “This website refuse to process my withdrawal… says my account is under investigation…. my winning is about 6k NOW.” The standard “account under investigation” tactic that never resolves.
Source: CasinoPub forum · Pattern: indefinite “investigation” with no resolution timeline
Reason: Refused RM 2,500 withdrawal
Naga128 (naga128.com)
Player report (CasinoPub): “Another scam website naga128.com refuse to pay the withdrawal RM 2.5K.” Multiple corroborating reports of the same pattern.
Source: CasinoPub forum · Reported amount: RM 2,500
Reason: Refused RM 1,600 citing “suspicious bet” with no evidence
Genting88 (g88casino.com — note: NOT affiliated with Genting Group)
Player on CasinoPub: “I just unable to make my withdrawal done from the site for the amount 1.6k+ as of the reason I got from the website is provider is checking on my suspicious bet. [...] I had personally check with the products provider which I bet on the site but none of the provider actually asking to check or suspend my account.” Important: This operator uses the “Genting” name without affiliation with the licensed Genting Group. Brand impersonation is a red flag.
Source: CasinoPub forum · Reported amount: RM 1,600 · Brand impersonation risk
Reason: Blocked account after RM 1,055 win
128casino (128casino.biz)
Player report on CasinoPub blacklist form: “Company tipu. Jangan join ini company, hubungi saya panggil support, menang 1055 block acc saya. Company penipu.” (Translation: “Cheating company. Don’t join this company. When I won RM 1,055 they blocked my account.”)
Source: CasinoPub forum · Pattern: small-win retaliation closure
Reason: Refused to pay rebates
Sacino111
Player report (CasinoPub): “Sacino111 after play then don’t want paid rebate with many excuse. All beware.” Pattern of withholding rebates already advertised in player T&Cs.
Source: CasinoPub forum · Pattern: rebate denial
Why this list exists
Most casino review sites won’t publish an Avoid List because the operators listed often pay affiliate commissions of RM 200-500 per signup. We don’t take affiliate revenue from any operator on this list, and we never have. Our disclosure covers this in full.
Common red flags across these complaints
- Account closure immediately after a large win — most complained-about pattern
- “Suspicious bet” or “abnormal bet” voids with no evidence provided to the player
- Indefinite “account under investigation” status that never resolves
- Rotating domains — operator changes URL frequently to evade reputation
- Brand impersonation — using “Genting”, “Newtown”, or other recognized names without affiliation
- Customer support unreachable when winnings are at stake
- Blaming the game provider (e.g., “Playtech is holding it”) when the casino itself is the obligor
If you’re currently in a dispute
If any of the operators above (or another casino) is refusing to pay you, take these steps immediately:
- Screenshot everything — your balance, the withdrawal request, all chat logs, all emails, your transaction history
- Do NOT delete your account — you need access to evidence
- Do NOT accept partial settlements before exhausting options
- File a Trust Center case with us — free mediation, we’ll contact the operator on your behalf
- Post on CasinoPub or Lowyat Forum — public exposure increases pressure
- If amounts are large (RM 5,000+): consult a lawyer about civil action options
How a casino gets removed from this list
- Resolve all open Trust Center cases (refund affected players in full)
- Operate with no new complaints for 12 months
- Pass our re-audit (3 fresh withdrawal tests, KYC review, license re-verification)
- Publish a corrective action statement
Two operators have ever been removed since 2018. Both took 18+ months and required full restitution to affected players.
Disclaimer & legal notice
All complaints quoted on this page are publicly available player reports aggregated from CasinoPub and Lowyat Forum threads. AskProGambler has not independently verified each individual claim, but the consistency and volume of reports across multiple independent posts forms the basis for inclusion. Operators named have an open right of reply via editorial@askprogambler.com; documented evidence of resolved disputes will result in re-evaluation. This page is published in the public interest under Malaysian press freedom principles. AskProGambler accepts no affiliate income from any operator listed on this page.